A Renault Group showroom with Renault, Dacia and Alpine vehicles

Sherbet  /  Engagement and visibility across automotive networks

Strategy into action.Action you can steer.

Turn priorities into action across your network.See what’s happening. Steer what happens next.

Automotive programmes and activity for
Renault GroupDaciaAlpineBYDPentagonCastrol
+22%

Incremental sales

in four months, aftersales

+80%

Five-star customer reviews

customer experience

94%

Network engagement

across the programme

Renault Group · Équipe. Programme reporting across sales, aftersales and customer experience.

01 The people

Sherbet builds and runs automotive network incentive and engagement programmes that turn commercial priorities into measurable action.

The people closest to the customer.

Sales, service, parts and the workshop. Sherbet reaches them wherever they sit in the network.

Retail staff at their desks in a Renault Group dealership
Renault Group network

Sales executives

Model, variant and campaign targets

Service advisors

Aftersales priorities and performance

Parts and trade teams

Parts, accessories and trade activity

Technicians

Workshop campaigns and objectives

Dealer principals and managers

Enrol their team, see performance

Area and regional teams

Compare sites, focus effort, optimise

02 Solutions

Four ways Sherbet puts strategy into action.

Same platform, different objective.

01 Launch & growth

New model. New market. New brand.

Brief and mobilise the right people. Get the network aligned and moving quickly.

BYD went live and continues to scale.

02 Sales performance

Reward the behaviour, not just the volume.

Focus activity on the priorities that matter. Direct effort where it makes the greatest difference.

Eligibility checked against the retail file.

03 Aftersales

Parts, service and the workshop.

Mobilise different teams around relevant priorities. Keep activity focused as those priorities change.

Renault Group runs here, across Renault, Dacia and Alpine.

04 Customer experience

Make the experience count.

Focus the network on reviews, handover and follow-up. Turn experience priorities into everyday action.

Measured where the review and handover data supports it.

03 The platform

Connect. Activate. Steer.

A continuous operating model, not a campaign calendar.

01Connect

Get the right people onto the right programme.

Connect the people who need to be involved, wherever they sit in the network.

Capabilities

  • Invitation, registration and activation
  • Enrolment by market, region, site or role
  • Role and permission-based access

Distributed onboarding

Tier 1

Programme team

Tier 2

Local and site managers

Tier 3

Sales, service, parts, technicians

02Activate

Mobilise the network around a specific objective.

Set the priority, choose the audience, define the activity. Communication, campaign, recognition and reward are the mechanisms, not the point.

Capabilities

  • Campaigns and communications
  • Recognition and reward
  • Targeted activity across relevant channels

How activation is aimed

Priority The commercial objective
Audience Market · Region · Site · Role · Product
Activity Communication · Campaign · Recognition · Reward
Response Participation · Action · Performance

The right activity goes to the right people for the objective. Not everybody gets everything.

03Steer

See what’s happening. Steer what happens next.

See where activity is landing and which part of the network needs more focus. Re-target, re-focus or redirect while the programme is live.

Capabilities

  • Engagement, activity and performance against target
  • Manager and regional team dashboards
  • Programme reviews

The steer loop

See performance What’s happening and where.
Identify the gap Where attention is needed.
Adjust activity Re-target, re-focus or redirect.
Measure again See the effect.

Repeats

04 The network

From strategy to action across the network.

Turn a priority into targeted activity among the people closest to the customer, see the response and steer what happens next.

How a priority travels through an automotive network An HQ or leadership team sets a priority. Selected markets, regions, rooftops, teams and customer-facing people are activated within a much wider network that stays inactive. Participation and performance then travel back up to HQ, which identifies the market needing attention next.

Target the audience, see the response, then optimise while the activity is still live. Every deployment is configured and branded around the programme it supports.

FFORWARDTarget

Q3 aftersales · audience

MarketRegion RoleModel
Markets3 of 5 Regions14 of 22 Sites38 of 61 Roles2 of 4
Audience1,240 people
FFORWARDSee

Response, week 6 of 12

Participation78%
Against target104%
UKAhead
FranceOn track
BrazilAttention
FFORWARDSteer

Where attention is needed

Brazil · North Participation 61% · 72% of target
Re-target campaign Message managers Adjust audience Open by site

Forward · illustrative programme view · demonstration data

05 Client results

Sherbet in action.

See how Sherbet is being used across different automotive priorities.

The Équipe platform open on a dealership monitor in the Renault Group network Renault Group

Équipe: one network, evolving priorities.

Renault, Dacia and Alpine, across sales, service, parts and the workshop. Équipe keeps expanding with the business, now extending into LCV and trade customers.

The Mission Hub home screen, built and branded for BYD BYD

Mission Hub: one programme, scaling with the network.

One programme that scales with the network, with local managers enrolling and maintaining their own teams as new sites come on.

A different commercial model

Castrol WINsdays, inside the Renault Group programme

A supplier-funded campaign, co-branded and run through Équipe into Renault aftersales. Partner funding can sit inside an existing programme, aimed at the same people, without standing up anything separate.

Renault Group · Équipe · January 2025

The Castrol WINsdays campaign running inside the Renault Group Équipe platform

06 Your programme

A programme people recognise as yours.

From name and identity to campaign creative and communications, we create the programme with you. Not just the software it runs on.

Name & identity

We create the programme name, its identity and its visual language.

Campaign creative

Fresh campaigns and communications keep the programme relevant through the year.

Your brand, your network

The experience belongs to your organisation, not to a third-party platform.

The campaigns area of Équipe, carrying Renault Group’s own campaign identity

Équipe · Renault Group

The Mission Hub home screen, built and branded for BYD

Mission Hub · BYD

Next Move · illustrative dealer-group programme

Built around your programme. Your branding, your network structure, your roles and audiences.

Connects to your operating data. Appropriate feeds and uploads, with verification where supported.

Controlled access and eligibility. Roles, permissions and accreditation-based gating where applicable.

Reporting and compliance support. Downloadable individual tax reporting in Équipe, monthly, separate from programme performance reporting. Plus programme administration and controls.

07 Next step

Start with one priority.

Tell us what you want to change. We’ll identify who needs to act and show you how Sherbet can turn that priority into measurable activity.

Programmes and campaigns already running for Renault Group · BYD · Castrol